Lifetime UNHOLEY Guarantee:
If our socks ever wear out or get a hole in them, we will replace them. No receipt needed--just send us a photo of the pair in question and we will send you a new pair.
For any other return or exchange, we have a 180-day return policy, which means you have 180 days after receiving your item to request a return. To be eligible for a return or exchange (other than an UNHOLEY Guarantee exchange), your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can request and manage a return, exchange or UNHOLEY Guarantee claim through your customer account.
If your return or exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.